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| - I was thinking about it, and it doesn't feel fair to give this place a 3-star review considering how often I've frequented the joint since my previous review. However, it still has problems that keep me from giving it a solid 4 stars. I mean, the food is amazing. There are few places in the city that have a mac and cheese that is both this easily accessible AND delicious.
My big concern with the Chickery is that it doesn't seem to have any idea what it wants to be, and the overwhelming struggle to fit in is apparent every time I go in. Since the store opened, the inconsistency in service, portion sizes, and meal choices is confusing for me as a customer.
I value consistency in a food establishment. I admit that I'm the kind of person who will get the exact same thing every time I go to a restaurant because I know I love it and I know that I won't leave disappointed. There was a chain restaurant that I used to go to 1-2 times a month, and I would order the exact same thing every time I went in. When they pulled that particular item from the menu I wrote corporate (naturally), and upon finding out that it was gone for good, I literally stopped going to this restaurant. Forget that there are other items that would no doubt be tasty - they didn't have what I wanted. What does this have to do with The Chickery? Plain and simple - I don't want to have to look at the menu each time to confirm you still have my favourite menu items! And the amount of times things have changed for no apparent reason since opening makes no sense to me. Some things could be viewed as an improvement, but some things are making me crazy!
When the store first opened there was the option to have pop in a glass bottle. After I got used to that, the coolers disappeared and were replaced with soda fountains. Fine - I can see the financial reasoning behind this. But then the menu items started changing too! There used to be a time where you could get the chicken fingers with the option of one or two sides. Now the chicken fingers only come with one side, and the price keeps inching higher and higher for less food.
50% of the time when I order the two-piece chicken, I somehow get a third piece. Why am I complaining? Because I ordered the two-piece chicken and now when I only get two pieces in the future I am going to be annoyed because sometimes you give me a third piece and now I don't feel like I'm getting my money's worth!
Sometimes I'll go in and just order two sides of mac and cheese. At this point, I am convinced they go to the back and spin a wheel to decide how they will serve it to me. Will it come in two small separate round containers? Will there be a heaping portion in a clear salad container? Will there be an average sized portion in a paper container? I HAVE NO IDEA, CHICKERY! Some days I bring my two servings of mac and cheese back to the office and am so full for the rest of the day I can hardly get my job done. Other days, I started praying to the cake gods that somebody in the office has a birthday so I have something else to eat.
The sides are constantly changing too. I don't know if this is still the case, but they used to change the options based on customer reaction. I am all for taking the advice of your customer base, but this is starting to feel gimmicky. I want to know what your menu sign printing budget is, because it honestly feels like I am looking at a completely different board every time I walk through the door.
Even the to-go bags have no idea what they want to be. Will I get plastic? Will I get paper? Will I get paper with a super fancy stamp on it? Will there be utensils and napkins? NO IDEA!
The long and short of it is, I love the food at this place. I really do. It's delicious and filling and is the very definition of comfort food. But I wish that it would figure out what it wants to be and stick with it! It has so much to offer, and I know it can be a really great place once it gets into a good rhythm and sticks with it for awhile!
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