Took my family to Cheesecake Factory last night. The food was ok ... not great but not bad. I ordered their $12 hamburger with sweet potato fries. When it was delivered the waiter told me that I had ordered a salad. Our family just laughed cause they heard me order the fries. No big deal. I told him that I would need some ketchup to put on my hamburger and at least 15 minutes passed until he came back with the ketchup and at which time he said... I'll get those sweet potato fries ordered for you. I told him to forget it as it was too late. We were already done eating and were ready to leave. I asked him for a to go container for my daughter's barely uneaten entree and again 10 minutes later I had to ask a busboy to bring one over. Our water glasses were never refilled and were totally empty after 5 minutes after we sat down. He's lucky I left him a 10% tip (I normally tip 20 - 25%). Won't be going back to this location...