While Dr. Herman seems to know his stuff and willing to take extra time to answer questions, there is little documentation occurring from staff which makes it difficult to f/u. You call and no one knows what you're talking about bc they didn't document well at the last appt or didn't document your phone call at all. I had called 18x in one month trying to get a call back. Worst response I've ever had by a medical office. Also, expect at least an hour wait for clinic appts, I've never been seen on time.