My friend and I came here after work tonight, just wanted to grab a bite after a long day... Our waitress was all smiles and very friendly- she brought our apps out fairly quickly and made sure that it was ok too! Our dinner came out shortly after- i got the teriyaki steak and my friend got the chicken. The chicken was perfect and my steak seemed alright at first, but after a few bites i realized that it was cooked a little more than i liked- i had ordered medium but it came out medium-well. I also noticed that the steak seemed a little "flat" - i usually order this steak so it was a bit different than what I usually get. Nevertheless, I was starving so I ate most of it. When the waitress came to our table to ask how the meal was going, I casually mentioned to her that the steak was a little too cooked and a bit thinner than usual. She was very understanding and offered a new meal, no problem. I declined as I had already cleared most of it and my potato... She apologized and offered the dessert menu- as we were glancing at it, the manager came over and also said he was sorry that we were disappointed with the meal and he would be more than happy to bring out a new plate next time and that we should let them know if we are unhappy right away- he also comp'd the steak and was very sincere and polite about it as well! We were extremely impressed with the service and the staff there!!! I have to say The Keg has always been my favorite restaurant and my dinner there tonight definitely was no exception to that!!! Exceptional service overall... I highly recommend this place - you won't be disappointed!! :)