NEVER BUYING WITH GREYHOUND AGAIN!!
I had a trip scheduled for 3:25 pm and bus didn't get here until 8 pm. Also found out that there were 3 other buses were late to my same destination while I waited at the terminal. The workers at the front desk had 0 information to give and never even provided an apology. When I tried calling customer service I was put on hold for 20 minutes just to find out the bus tracker had lost signal so they couldn't provide information either. You're better of walking to your destination if you're planning on taking greyhound from champaign.