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| - Excellent food, but the terrible service ruined it for us. Portions for my meal were very small for the price, but for the same price other meals were much better representative in terms of value.
I had bought m'lady a voucher for this venue as a Christmas present, since I knew that she loved this place. We went there a few days before the voucher expired (yesterday), and wow what terrible service.
We sat down and it took forever for the server to come to our table. When she finally came to our table, she asked if we were there for the nachos. It would appear as though nachos as well as Keiths were on special that day, however their sign that's usually propped up in front of their venue facing people walking up & down the side walk was lying against the wall and therefore illegible. She assumed we knew what was on sale. It took forever for us to get our meal, and then when we were done, we had to ask the bus boy to get pack up the rest of m'lady's meal, get her a water, and the bill. He asked the server for the bill and she yelled across the room "Are you using a Groupon?" After answering that we were, she eventually left the bill on our table. The bill was miscalculated in our favour, so I left more than enough to cover the rest after the group deal and left. She was just standing around the bar throughout the majority of our visit.
I got a mushroom ravioli which was very small for the $13 price, where-as m'lady got I believe a rota for the same price. My ravioli was tiny, yet very tasty, yet m'lady's roti filled her plate very nicely with a salad as well as the actual roti which was at least 3 times the size of my entire meal.
All-in-all, I'd very likely return for the food, however the service was absolutely terrible. I've been to this venue before and I don't believe I've ever had such a terrible experience with the service, so I'd return to see if perhaps the waitress was just upset because of all the group deals she was getting that evening.
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