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| - If it were possible to give a negative star rating here, I would do so. DO NOT LET THESE PEOPLE IN YOUR HOME! I had used this company since they opened. While the cleaning was mediocre, it was enough to get us through. On 8/25/2016 after Summerlin Maids sent two women that had not been here before, we noticed several missing items. As we had never had a problem in the past with this company, my family and I throughly searched our home and cars before reporting missing items to company on 9/15/2016. Several phone calls and emails later, the company finally responded and told me to file a police report, which I did on 9/20/2016. After submitting report to company and getting no response for a week, I emailed the company again on 9/28/2016. The company then responded that they were instructed by detective on the case to not communicate with me ( a lie, which was verified by the detective). I reported this to the Better Business Bureau, and the company responded again with the same lie ( which I verified once again with the detective on 10/17/2016). I have sent this company a demand letter, again with no response. The detective on the case as expressed her willingness to write a statement on my behalf, verifying all information pertaining to her.
This company represented itself as employees being bonded and insured when we first started using them. Beware-they take no responsibility for their employees actions in your home! As of today (10/24/2016), they have made no attempt to reimburse me for the missing items.
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