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  • We have taken our dogs to the pet salon for 6+years but in the last year the quality of service has significantly went down. The last 5 cuts for our two dogs have never been consistent and have only gotten worse. When we raised concern after a chuck of flesh was taken out of one of our dogs ears, there was no apology or empathy, just a flat "well he was being fussy". Our toy poodle, we always specify how we want him cut and specifically say do not cut him like a Bijon with a big poofy head, they always cut him like a Bijon. Granted, Mike the owner or manager(not sure which) suggested we come back to talk about it and see what they could do to fix the cuts this time. I did not feel he was at all concerned about the issues we have had over the last year. We told him we will not be returning(after being a customer for over 6 years) He simply replied "ok, well I'm not going to argue with a customer". I was trying to give him polite feedback why we declined his offer to come back. For $140 the cuts should be what we want and consistent. Cutting our dogs ear is unacceptable and there was no care about it. He's a dog, he can be fussy, it is there job to treat them well and handle them well. I suggest looking elsewhere.
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