this is the worst experience I've ever had at this restaurant. I am BEYOND disappointed and just plain hungry.
whenever we come to town, we like to come here because we don't have one at home. I made a reservation and got here about 5 minutes early.
the first thing we smelled was an amazing garlic smell in the parking lot. unfortunately the closer we got to the front doors of the restaurant, the more it smelled like raw sewage. then we found out that we would have to wait because our table wasn't ready. and they don't have pagers so you HAVE to wait by the front door or you can't hear the girl with the tiny voice call your name. so we had to stand in that smell for 45 MINUTES.
despite our reservation we waited almost an hour. we watched other people get tables and come out already fed in the time we waited. then when we finally got a table, they couldn't accommodate our party of 7 so we had to split up just so we could eat. what was supposed to be a nice welcome meal to celebrate a friend coming to arizona for the first time has turned into "let's eat and get the hell outta here."
our appetizers were cold and our entrees were alright. when we ordered drinks there weren't any clean glasses so we had to wait again. then we got nothing but a quick "uh sorry" about the entire thing from our hostess.
the one shining star in all this was out server, Christina. she was awesome.
but NEVER AGAIN. the star is for Christina. if it weren't for her, I wouldn't give any stars at all. the manager needs to be retrained, the hostesses need a class on customer service and even that might not help.