| rev:text
| - SO upset with the quality of service AND nonexistent customer service given at this salon. I've had less than average nail salon experiences before but none that ever warranted me to bring it up to the nail tech. However, this time around, the end product was really poor that I need to warn you guys NOT to waste your money here!
I came in to get a Regular Manicure. This review is strictly for the technician that I had. I don't doubt that the other technicians are perfectly fine at their job but mine was really incompetent. Whatever you do, request anyone BUT the older woman who I believe may be the owner of the salon. (When I came in, there were only 4 people doing nails: the older woman who did my nails, another older gentleman, a younger female, and a younger male).
Long story short, here are the reasons why my rating is a 1 (I would give a 0 if I could).
- Not gentle at all. When pushing my cuticles back, she was so rough and was looking around the salon. She wasn't even paying attention to how she was handling my cuticles OR that she was hurting me.
- Didn't fully remove my previous nail color with acetone. I had to pinpoint and ask her to remove the colors that were on my skin and underneath my nailbed.
- RUSHED THROUGH MY MANICURE. She literally spent 5 minutes doing my nails. She used small, repetitive strokes which led to my manicure being REALLY STREAKY and uneven. The color was not evenly distributed on my nails and she didn't even go all the way up to the cuticle. There is polish surrounding my nails ON MY SKIN which she failed to clean up. There was some sort of lint on my nail, and she clearly saw it because I saw her do a double take, but she didn't even remove it, until I requested for her to do so.
- The tips of my nails were rough, so I had to ask her for a filer so I could do it myself. (Other people had came in and she already moved on to helping them out, without asking me if I was happy with the service). At first she refused, saying it was going to take off the polish but what was I supposed to do? Leave them rough so that they hurt if I were to scratch myself or catch onto/snag my clothes?!
When it came time for me to pay, I let her know that I wasn't happy with the quality of my nails. I told her that my nails weren't filed properly, cleaned all the way, messy, and streaky. She had the nerve to say that I was just "picky." First off, I'm paying for this service. I could have easily done it myself (AND done a better job) but I chose to go to a salon to have a relaxing and QUALITY experience. She didn't even apologize. So it's my fault that my nails turned out bad? Doesn't make sense to me. I had to correct her so many times that I'm really surprised she even has a license.
Avoid this place at all costs.
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