Don't shop in Bentley at Eaton center.
Dishonest service. Dishonest sales people. Terrible service.
The luggage of a well-known brand I bought in the store ended up fabric broken in the first trip.
I went to the store and expected to get the warranty service as they committed.
The first sales said our warranty doesn't cover fabric.
The second sales said we don't cover zip but cover fabric.
The third one said you must take the luggage to the store. The rest two also said so.
So I sent the luggage to the store next day.
The store manager, Nadya, told me: the warranty doesn't cover fabric,zip, handle,frame...in fact the warranty covers nothing except the minor flaws before you use it. Any damages occurred in traveling are NOT covered by warranty.
Isn't a luggage made for traveling?!
Then why on the earth the sales asked me to send the luggage to store?
The store manager immediately blamed the sales girl. They started fighting in the store.
Don't shop in Bentley, unless you want to enjoy sneaky sales and terrible service.