He did a good job re-keying my house but he charges a $60 service call, which I think is exorbitant, especially when he's unprofessional enough to use my bathroom and to bring a small child with him. He also had a young apprentice with him. I felt like an expensive guinea pig. A company should not charge a customer just to come out to do the job. Do you want the business or not? There is absolutely no value added to a service charge; it's a flat out "I'm going to rip you off up front." Tell me what your rates are minus the service charge and then I'll think about using you again if I ever need you. And next time, I will charge you for using my bathroom.