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| - I normally wouldn't post a review like this, but this is the second time in the same week I am dissatisfied with the service I received at this location.
First time I came was on Monday or Tuesday, and there was a young man working alone. It was pretty busy, but wouldn't have been so bad had there been another employee. I placed my order and waited a good amount of time before my food came out (Smoothies came first like normal). I'm glad I decided to eat in house because when I unwrapped my food I noticed beans and corn on my king Caesar wrap. It seemed he had combined the hummus and Caesar wraps. I pointed it out to him and he immediately fixed his mistake. His attitude and demeanor are the only reason I bumped this up to two stars. He brought the wrap to my table and apologized again. However, both wraps that were made, were drenched in sauce. We had squeezed excess sauce out of the wraps multiple times, it was just too much.
Today, Sunday, is the second time I've been in this location. The food took exceptionally long, despite only one pair of people in front of us, who had already ordered by the time we entered, and three employees working. After we sat down we noticed the Sunday free supplement offer, but there was no one at the counter to ask if we could add it, so we dropped it. One employee began stocking the chips and pushing all the old bags behind the fresh ones. By then a few new customers has come in and the same lady who took our order, very pleasantly offered the free supplement to those customers. The lady who brought our food to the counter, called out the wraps and walked away by the time I got to the counter, I didn't even get a chance to thank her. The third girl who was bringing the drinks to the counter had done the same thing to every other guest, called the order and walked away. A couple ladies had even picked up each other's drinks and complained of being confused because it wasn't what they had ordered. The employee taking the orders had to ask what the drink employee had put in them to straighten everything out. Our wraps were not cut, so I walked back to ask, and they were happy to cut them. All in all the attitude of the employees really left me disappointed in this tropical smoothie location.
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