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| - I don't like doing these reviews because I feel one experience should never dampen an entire brand. However, I have changed my mind because I feel this should be an important lesson to businesses.
I have shopped at this store for at least five years. Never have I experienced anything like this. Never have I experienced anything like this, ever, in the entire time I have lived in Phoenix and shopped at any store. It disturbed, upset, and angered me.
On Saturday, June 9th, I did my usually shopping here. My mother and I go every Saturday, sometimes more than once a week, to this very story to shop for groceries. I was in the shampoo isle looking at items when a man with a clipboard approached me and asked how I was doing. I said fine. He then proceeded to tell me two of his employees identified me as someone who stole from his store. That I stole diapers several times. Shocked was the only way I could describe this. At first I thought it was a joke so I asked him if he was serious and he said yes he was. My shock turned to anger and I just remember becoming very upset. I didn't know how to react to this. First, he never identified himself. I had to ask him who he was. His name was Larry and he told me that was his store. I demanded he tell me the names of the two employees and he refused and told me he didn't have to do anything. I argued with him for about 10 minutes. I still find his hard to write about because I'm still angry, upset and hurt about it. Disgusted. He was arrogant. The fact that I had to justify my innocence to this person still has me nauseated, sick to my stomach.
After about 10 minutes of me telling him that they were mistaken and I shopped there every Saturday, he apologized and walked away, but I informed him I would be lodging a formal complaint. It felt like his accusing me was just nothing to be swept under the rug.
I went to customer service and asked to speak to the person in charge of the store. One of the ladies there said the director wasn't in, but she took down my information. Not good enough, so I called corporate when I got home and spoke to the representative, telling them what happened to me. She seemed sympathetic and told me she would have the director call me when he was available. He called me two days later and I again explained what happened. He seemed shocked and upset and told me that what happened was not their procedure. He apologized to me, but I can't help feeling that this was just not enough. I never want to go back to that store, ever. After years of loyalty, and thousands of dollars I spent there, this occurred and I feel sick about it. Those who live in downtown Phoenix know that we have little options in the way of grocery stores, so now I have to go way out of my way to find another grocery store chain.
This is an experience I won't soon forget, and again, I just feel sick about the entire thing. I really hope those employees are dealt with, because that manager was simply in the wrong.
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