I was happy with my trim but there was a long wait. Also the hair stylists aren't super friendly, probably because they were slammed and super busy. I would've given more stars but the cape that they used around my neck was not clean and I ended up having a whole bunch of little tiny black hairs on my neck and chest when I left (I have long blonde hair). I guess it belonged to a stranger who got their hair cut before me. Ewwww.