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  • My Home Warranty company had this company come out to fix my AC unit that was broken. They said that a diagnosis couldn't be made until I paid a cleaning fee that wasn't covered. Paid that and they got the AC unit working again. After two weeks they were back out as I had said it wasn't cooling like it should -6 hours to go down 2 degrees in the evening. When they came out they said everything was fine and that it was taking time to cool because it was so hot out. This was the Thursday. On the Sunday morning I woke up early to a hot house. The unit had completely stopped overnight again and this time there was a burning smell. When I called for an appointment I was told it would be Tuesday at the earliest but they couldn't give me a time or a confirmation. By Monday morning I couldn't take it anymore: the house was hot and I have an infant at home. I called the warranty company and they agreed to give me a credit to get a company of my choice out. Paid a company that could come out that day and when I explained what had been happening he went straight into the attic. No need to check the outside unit. On inspection I was informed that had Sun State gone into the attic on Thursday the problem would have been seen and corrected before it went out totally again. The motor and capacitor was gone and giving the smoke smell. Within 2 hours of it being fixed the unit had cooled the house by 11 degrees in the middle of the afternoon (big difference from the 2 degrees in 6 hours that I was told was due to the heat outside.) Although they were all very polite and quick to call me back, I had no AC for 36 hours due to the technicians not checking what they should. I was now out $150 for a cleaning that didn't need to be done, and $840 bill from the company that did fix the issue, only a portion of which was covered by my warranty. Had Sun State gone into the attic instead of just checking levels I'd still have all that money in my pocket!
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