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| - When it comes to car repairs, I always get nervous. My nervousness is coming from helpless feeling....how would I know what they are telling me is correct or even necessary.. "we found that such-and-such is not working correctly, then if you fix that, you will need to fix this too..." Believe me, there are more than a dozen times I thought about changing my career and go to an auto mechanic school. That way, nobody can take advantage of me when it comes to car repairs.
So, naturally I felt a huge knot in my stomach when my daughter's car stopped in the middle of I-71 on her way back to Columbus, about 70 miles away from Cleveland. We knew what went wrong.... her transmission... I admit that we have been putting it off as long as we could. Everybody says transmission jobs are expensive no matter what they have to do.
After my research on the Internet, I decided to buy a re-manufactured transmission and let someone install it. Don't get me wrong... it was not cheap, but as expected. The transmission vendor found A J Automotive to install the transmission for a very reasonable charge.
Keith at A J Automotive was my contact person for this job. He sounded very nice on the phone and assured me that they would take care of it in no time! Since the transmission delivery was coming from out of state, we were not sure when it would be delivered to A J. Keith kept me informed of the status by calling me a couple of times before the transmission finally arrived.
Once they started to work on the car, he called me again and explained the problem in detail in plain English. Then he explained additional supplies and parts (really minor stuff) that he did not included in the original quote (because they did not know about them until they actually worked on the car) and itemized each price. Very fair.
So I think they deserve a 5-star review because I felt like they were very honest. I did not feel like they were trying to take advantage of me, not even remotely. I just had a very pleasant experience and that was my first time feeling this way while dealing with car repairs!
Bonus point: A J Automotive has car wash/detail facility adjacent to the repair facility. When they finished with my daughter's car, they washed her car, made her tires shiny, cleaned her windows, then vacuumed the inside of her messy car - at NO ADDITIONAL CHARGE! We didn't ask for it, it was just done and gave us back a very clean car!
I think I found my car repair shop. Thank you, A J Automotive for your fairness and honesty!
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