I normally really like Hero Burger, and I was very pleased when the cashier greeted me warmly and asked me how my day was going. So far customer service was going really well. The Loonie tip I gave when paying enabled the cashier to deliver my order to my table instead of having to wait for me # to be yelled out. While the Burger was good, the Fries leaved to be desired. While they were a dark golden brown and looked well cooked, they were soggy and flopped in half when picked up. I like a nice crispy fry and this is normally a good place to get great fries. I did politely inform the cashier who graciously offered to bring a complimentary replacement, but rather I had just wanted to have him talk with the cook to see if anything could be done for a future visit of myself or other custmers.