I used Marshall's for the first time today even though they are right around the corner from my home. I've been passing their shop for awhile and when my car started making rubbing sounds by the front tire, I figured I would give them a try. They got me in the next day, did my oil change and troubleshot my problem. They discovered it was only a pebble between my backing plate and brake rotor and removing the pebble was all that was needed.
Their customer service was great and like others have said, the gave me some options of things that should be done now vs. need to be done in the future. They were honest and upfront about everything which is so great compared to the mechanic's I had been using. I will most definately take my car back to them when the need arises.
I only gave 4 stars because it is my first time using them and it was for something rather minor.