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  • From 12/17/2016 12:45PM - Placed order to be delivered to Monte Carlo. Order was supposed to be delivered at 1:16PM. 1:15PM - received a call from a woman thinking that our order was downstairs and ready to be picked up. Instead she called to inform that they're out of grilled cheese stuffed crust. So our pizza wasn't even made yet, awesome. I asked her how much longer it will take, she said within 8-10 minutes and make sure to wait downstairs by the valet because delivery guy can't go up. So down to the lobby we go. 1:30PM - No sign of pizza guy. Called Pizza Hut, a man said our delivery guy JUST went out the door. 1:40PM - still waiting out in the cold, delivery guy finally calls and confirms location. 1:50 PM - PIZZAAAAAAAAA Way to take over an hour to fulfill our order and be completely inaccurate in ETA, Pizza Hut. Only an extra star because our delivery guy, Ermias, was very polite and apologetic even though I knew it was probably not his fault. He even gave us one of his own plastic bags from his trunk to help us carry our food up to our room. Thanks Ermias!
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