| rev:text
| - from 7/2013. (My post was removed because I provided contact information on how to get referral information for an approved contractor from a local utility. I felt it important to share my bad "experience" with this company. I re-posted the review the same week I was notified it was taken down (and why) from Yelp.
My review:
If only there was a 0 star option...I'm sitting waiting for DAN the supervisor who's an hour 1/2 late...that I spoke with this morning, after 3 unreturned calls this week about billing, each with promises for a return call within the hour, to confirm our meeting for today at 4pm. When I call to find out why he's late, I was lied to and told my husband rescheduled the appt. He did not! I'm not happy AT ALL and know why this company has no BBB rating (and an alert, oh and they changed their name this year (2013) too to remove themselves from the bad rating).
That's a terrible way to conduct business and everyone I know will hear about how my A/C died within 2 months of an "all clear" seasonal inspection. Charged me $49 to show up when it stopped working, didn't find the leak. Provided options to replace the evap coil that was "falling apart" it was so badly corroded for $2500 or a recommendation to replace my 7 yr. old unit that is still under warranty (the half off sale ended the next day). Gee, think that corrosion happened in a month with no previous mention? Then added the insult to no show to the appt to discuss handling the situation why I was charged when the unit was just inspected. (Fee eventually refunded).
We've spent over $1500 in service with Goettl in less than 2 years. Each repair or service took more than one technician and repeated visits. Seasonal inspections always included 3 recommendations for them to make more $(insulation, duct cleaning etc...). Given they didn't originally install the unit but they certainly haven't helped the situation or identified issues that could have really helped. Such as the unit being installed with the wrong pitch so that it doesn't drain properly. How about that recommendation, so that the unit doesn't corrode in the first place?
check around there are better options out there.
UPDATE following MGT. comment on post:
I DO AGREE, do research for yourself to determine why 1-Address,1-Manager, 2- business names? It "appears" a lawsuit was filed against 1- listing at this address with a "different" name. Hey, maybe things are better under new name... but not for me.
http://www.bbb.org/search/?term=Goettl&location=Tempe,%20AZ%2085281&filter=Businesses&searchFrom=searchpage
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