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  • If there was a no star option. They'd get that. Now i will say that the majority of the staff members are relatively friendly. However if you encounter manager trainee Jacob or store manager Michelle; God help you! Absolutely no customer service whatsoever between the two of them. It started with my wife's meal. They sent it to us wrong. Which i get it. Things happen. So we took it back. They "fixed" it and sent it back to us. Then my wife enjoys about half the burger and finds a hair on the lettuce. So we take it back.......again and Michelle couldn't be bothered with it anymore so she sent Jacob to handle the situation. He then VERBATIM repeated the original order to my wife to make sure they get it right then sarcastically asks "is there anything else special you want?" Then walks away. About 30 seconds later they bring out their third attempt of making this burger. (So much for making it fresh as they advertise) then, even after Jacob repeating the order........tada! They still managed to mess it up.......again. So I go to the counter to just get a refund at this point. Being that the situation was what it was, the worlds greatest manager Michelle was notified that I wanted a refund. And rather then come out and face me and talk with me, she stayed behind the scenes and sent señor Jacob back out. He then asks for the receipt which was thrown away. I told him exactly what was ordered AND HE LITERALLY OPENS THE TRASH CAN AND DIGS THRU THE DAMN TRASH TO FIND A RECEIPT!!!!!! As if we're were lying about the situation in the first place. I've never in my life been treated with such disrespect from two people in a management position. Do yourself a favor. And visit the Avondale location if you need a Whataburger fix. Because this one will leave you with a bad taste in your mouth. Or will leave you with a hair in your mouth and will act as if you placed it there yourself.
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