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| - Honestly, I don't often write reviews on businesses because I've worked in the restaurant industry for a long time and understand the chaos it takes to work in one but I've never received such bad service in a long time.
I placed an online order for 40 malasadas, which asks you for you credit card information as well as emails you a receipt. No where on the website or the email does it say to bring the credit card in. They do not charge the card via the Internet, they charge you when you come in. (Which may I add, if you're going to allow your customers to place online orders, you may want to mention this... When you send a receipt to someone; that's pretty much payment).
As soon as I walked into the business to tell them I placed an online order the hostess was already flustered because of other orders, completely understandable. As soon as I told her I didn't have the card because this was a business credit card for my work, I was placing an order for lunch, she got irritated with me and immediately called her manager. When she tells me that it is fine and they will run the credit card with the information they have, she asks me to write down my contact information and my drivers license number. I simply
told her that I won't be giving her my drivers license number but I left my business card with her to contact me if there is an issue. Irritation comes across her face again and says "that's what my manager said she needed! Fine, I'll just have her call you." There were many other ways to handle this situation, rudeness was not one I recommend.
Simply put, I will no longer be bringing my business or the business of my company into this location. Apart from their incredibly rude customer service, I haven't even tried the malasadas but I have a terrible taste in my mouth by their rude of service.
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