I was very disappointed in the lack of customer service at Bella Cleveland. I am a bride planning my wedding from Chicago, and my sister lives in Columbus. I found the BM dresses I love at the Bella in Chicago (which was a GREAT experience, and I would give them 5 stars). My sister needed to try on the dresses to figure out what she wanted to order, but they would only give her a "courtesy" appointment during the week, not on a weekend. She planned to take a half day off work just to drive the 2 hours to make the appointment, but when she called back to confirm, the associates never wrote her down and they were all booked up. Bella holds beautiful BM dress lines, but if you have bridesmaids in different locations, I would not recommend ordering through them based on their lack of customer service and willingness to work with out of town bridesmaids.