Of the few times I have been to this location, I have always had excellent and friendly service despite the hectic morning rush. The staff do a great job at keeping the line moving so you don't have to wait long. There is also a good amount of seating to choose from whether inside or outside which is a huge plus.
The last time I was there I ordered a triple skinny vanilla latte. While I was waiting for my drink to be made they ran out of the sugar free vanilla syrup. The friendly barista offered me my drink with the other syrups they did have while mentioning that if I didn't like the substitute that he will gladly make me something else. I ended up liking my drink, but I love it when something doesn't go right the business offers fair solutions instead of leaving the customer feeling shortchanged.