This location is a bit rundown and generally it's not an ideal location in the Phoenix area, but of the two times I've been, I've had generally good experiences. I keep on as a repeat customer because of the availability of specialty doughnuts (the cake batter, Reece's and pumpkin spice!)
The staff is a little lax and slow, yet friendly...which is a saving grace for me. On my last visit another customer experienced a lot of frustration as the girl attending to her was finishing up behind-counter mopping and showed no signs of washing her hands when turning to handle orders, and the customer had to repeat her request for the attendant to wash her hands twice after back talking the customer--luckily, this wasn't my experience in the moment, but something that I'll lookout for in the future.
Overall, I've been to locations that're more friendly, attendant and clean, but the doughnuts are of fine quality and are what keep me coming back for more.