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  • Gilbert AZ Carmax, LIARS ... these people have integrity issues. My daughter just bought a 2012 Kia Soul from them. There are significant scratches on the front bumper. The salesman, Troy, told us verbally and in writing that Carmax would pay to have this fixed, and would provide a loaner car at no cost to us. When she took the car in to have it fixed, 2 days after buying it, they then said they will NOT fix it, or provide a loaner car. The salesman then said,"he had no power" to make it right. They lie and you can't trust what they say at all. We paid a $649 transfer fee to have this vehicle brought in from Carmax in Houston. Considering our investment, you would think they would keep their word and fix the scratches. In fact, the scratches should have been fixed on a 2012 vehicle prior to us even being called to take delivery. Love the vehicle, hate the lack of integrity and outright lies told by Carmax.
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