The facility is nice and big; there's lots of equipment so oh never really have to worry about waiting for machines. Where my frustration comes from is, since I only live in the area part time, I was told to freeze my membership for $10/mo to lock in my price at the rate I was paying. I was told to do this rather than cancel and sign up every year since prices often go up and I would have to pay the new rate, whatever it may be at the time. Well...in talking to a friend about this, she told me she always cancels her membership because every single month she gets a "we want you back" email. They always waive the sign up fee and her membership price has always been lower than my original membership price. What am I getting at...always cancel your membership because they'll want you back and surely at a lower rate.