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  • Normally Portillo's is busy no matter the time of day. This particular day was bad! Huge line of cars as well as a packed restaurant. They had employees taking orders in the line for the drive thru but they didn't have menus handy for us to look at and the actual menu was still a ways up. We finally get to see a menu and we place our order. I ordered the chicken crossiant sandwich with cheese. Normally its a breast, but when I placed my order, they failed to tell me they were out of chicken breast and had put in a fried piece of chicken in its place. If they had just informed me they were out of chicken breast as the time of ordering, I would have ordered something else, but they didnt tell me until it was too late to change the order. They also forgot to add the cheese to my sandwich and the bun was not a crossiant, but a regular bun. Someone royally screwed my order up. We also ordered sides of ranch when we placed our order. When we got our food and checked for the ranch, there wasnt any, so we had to hold up the long line to ask for ranch. When handed the ranch, we were rudely informed normally they charger extra for ranch. I went on to inform her we were well aware of the extra charges and were more than happy to pay them, which is why we included it in our order, which they failed to add to our bill. I was not happy with the customer service nor their lack of communication and lack of getting the correct order. I will never go there when it is really busy again.
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