I have dined at this establishment 4 times in the hopes of one time getting the experience that I have always read about, a solid combination of old fashioned service, delicious tater tots and unique beverages, and the fun niche of being served by a young lad on roller skates. Unfortunately, the reality of Sonic is a far cry from what is represented by the company in both written and visual advertising.
Let's start with the service. The "quick serve" drive thru lane consistently has a faulty speaker system that makes it extremely difficult to place an order without having to repeat it several times. When I asked a question concerning its expansive menu, I would often receive a dead silent reply and no answers forthcoming. Add this to to the consistently long wait time for the food, and it leads to extremely high expectations to justify the wait. Unfortunately, this justification is also in vain.
The food quality has been extremely disappointing on all visits. Though I can say that the pretzel dogs are a shining light, the tater tots are consistently mushed together and served well below what I would consider to be an adequate temperature.
The value just isn't there either. I have no problem paying a premium for higher and fast food (like In N Out, for example) but Sonic just doesn't deliver on this aspect either.
Overall, I am extremely disappointed with both the food quality and service at this local Sonic and I simply cannot recommend it to anyone.