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| - We ate here on Christmas Eve with visitors from out of town. We had booked reservations based on the menu on-line, but when we arrived (and after we were seated) we were provided with a fixed menu from 2012. OK - it's green to recycle the menu - but not the food.
The salads were sparse and bland, but since we went primarily for steak we tried to be optimistic that things would improve. The steak was tough, dry and unappealing in appearance and taste (it even looked tough - think of cartoons where shoe soles are served). The toughness and texture were unfortunate characteristics complicated by the lack of steak knives (and service). There is nothing I can recommend about the food.
I can't recommend the service either. I'm not the most sophisticated diner - but I'm also not the most inexperienced. I have friends that are servers and know it can be a tough job - so I try to be understanding while remembering that, well, I am the customer. The only positive was the hostess.
Our server started out mediocre at best. He provided basic service while giving the impression that he was being slightly inconvenienced. Which seemed odd since there were very few other people there. We confirmed that the fixed menu was the only option and made our selections. I can say this - he did eventually bring the food to the table. Other than that we never really saw him any other time and by the time we were done with dinner and ready for the bill - I was ready to tackle him on site as he walked by and wrestle away the bill to which he seemed to have grown so attached. We waited.....so....long...
The final insult was that someone else at the table grabbed the bill instead of me. Because we were talking and anxious to leave, the bill was paid with a generous tip (holiday cheer from this person I suppose) and we got the hell out of there. Later it was mentioned that given that it was a fixed menu, the bill seemed awfully expensive. Perhaps we paid another table's bill? When I was told the amount, we emailed Tundra for a copy of the bill. They provided it (actually, promptly). Upon closer examination of the bill, gratuity was included automatically. We didn't expect this as a party of only four. It would've been nice if after seeing the obvious mistake/over tip our server confirmed we meant to leave the extra amount.
Finally, I emailed the manager and expressed my disappointment with the experience and about the lack of communication from our server who did not earn the outrageous tip. I never received a response and that sealed the deal for me. We won't return and won't recommend Tundra. Overall a poor experience.
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