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  • I wish I could write a full review of Reuben's, unfortunately I can't comment on the food as I was never seated. I can, however, comment on the service. My wife was off eating with friends, and I was on my own for dinner. Since Reuben's was close to my hotel and well-reviewed, that was where I'd planned on eating. After arriving, I informed the hostess that I wanted a table for one, and that I would be happy to sit at the bar since they were busy. She took my name, told me it would be 20 minutes, and directed me to the waiting area. I waited. After she began seating people who came in after me at the bar, I asked why I'd been passed over. She looked at her sheet and said I had accidentally been overlooked. She told me they would have me seated within 15 minutes. What?! I asked her if she was serious and she nodded dismissively. Having no backup plan for dinner, I decided to wait it out. 20 minutes later, it happened again. A group that came in after me was seated. I asked if I'd been skipped again and her response was, "It appears so." After standing there for over 40 minutes, I walked out. I'm still not sure why it happened, but all I got out of Reuben's was a terrible customer service experience.
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