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  • Purchased a certified vehicle from the Chandler dealership and have two items a window seal and a door leather arm rest wearing out. THEY the (dealer and BMW North America) Claimed that it is not covered under any of the $5000 in warranties I purchased. Yes I do understand that the vehicle was a certified vehicle which I did pay more for that but an $80,000 vehicle retail should not have a window seal wear out on a window that doesn't move and the leather on an arm rest should not wear out. Are they using a cheaper leather to make a high end product doesn't seem fair to the consumer. What does these extensive warranties cover? Contacted BMW North America and said it is the dealers call. How come my brother who purchased a GM product has things like this replaced but a high end vehicle customer gets screwed. Will never purchase another BMW or suggest this dealer to my huge network of clients. Extremely disappointed in the customer service with this dealership.
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