I went to this clinic a couple months ago, it was my first time. I wasn't impressed as the vet was running late. I was told he was free and could take me 30 mins earlier than expected, so I go over early and he was busy. So, I didn't get in any earlier than what my previous appointment time had been.
Once the vet saw me, he wasn't that talkative. I was quite upset because my cat was in bad shape and it was mostly me asking questions trying to get his thoughts without doing any tests just a basic exam. I had wanted some reassurance...
The end decision was my cat ended up being euthanized. It would have been nice if the vet seemed sympathetic or even apologized for my loss. He did the whole procedure without talking to me at all and left the room immediately and just seemed cold.
Also during my appointment the vet left a couple times to see other clients and made me wait longer which annoyed me as I should have had all his attention.