CURBSIDE TAKEAWAY REVIEW -
I want to make sure it is clear that this review is related to the curbside takeaway only, and not the restaurant in general. This only reflects my experience with the curbside team over the last couple of years.
The accuracy of my orders are incorrect more than they are correct. This is a trend over the last 24 months. We do not have complicated or modify the menu when ordering, we are talking about items not being included that should be.
I recognize that we aren't saving the world here. We have gone back to this location for takeaway over and over and over again. The one job that Outback Curbside Takeaway has is to provide fast and accurate food as advertised. It is on this expectation that I give a low one-star rating.
Last night was the last straw - 1) the order was ready 35 minutes after the communicated pick up time via the website and follow up email, 2) we were missing one of the salads. 3) The salad dressing we received was for the salad we did not get - and we did not get the dressing assigned to the salad we did get. 4) The french fries were soggy / undercooked. 5) The steak was cold. 6) The bread did not come with butter/sides.
I've noticed that it is typically the side salad that gets the shaft. I have returned this location for curbside takeaway maybe 15 times over the last two years. I've reached the point where I check the bag before I pull away and I no longer call the manager to complain. I have hoped for the best because in general I really like Outback. The only time we will be returning to this location is to dine in. We've given curbside many many many second chances.