I know, five stars for Great Clips? But it was six o'clock on a Wednesday, they were pretty busy but I was in a chair in ten minutes. I was way past due for a cut, there was a lot of work to do but I was out in 15 minutes. The cut I received rivals $60 cuts elsewhere, just with a fairly strong sense of urgency. I had a coupon for $7.99 - don't judge, I make up for it in the tip. It's a franchise, the stylist did the work, why should someone else get the money? All things considered, five stars is about right.