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| - I wish I had read these reviews before I rented my car with Hertz from Billy Bishop Airport (Toronto City) OR Union Station. This is not an experience I'll ever want to repeat.
I generally don't rent with Hertz because I can't rent online -- though I am a Gold member, my account has generated an "unspecified error" during every rental attempt during the last few years, and when I speak with Hertz reps about it, they insist the system is down, and my account is fine. Unless their online system is always down, this seems unlikely.
Anyway, when I was planning my flight into Billy Bishop Airport (Toronto City Airport), I actually called Hertz to make the reservation, having seen that they were advertising a location at the airport (the only rental car agency to do so).
As other reviewers have noted, this rental office DOES NOT EXIST. Not that they will tell you this; the agent I spoke with when I made my reservation confirmed that it was at Billy Bishop and listed the hours for me. I didn't find out until I landed this AM that the closest Hertz was actually at Union Station.
I got on to the shuttle and made the 15 minute trip through midday traffic to Union Station. When I got there, sure enough, my car was waiting, and the agent explained that the Billy Bishop location is "planned" but continually delayed. After getting my keys, I was given a walking map to help find my car...
... which is a few blocks away, in an underground garage accessible only via a single elevator hidden inside a large corporate concourse with at least a dozen other elevator banks (none of which go to the garage). (To add to the fun, there is huge construction in front of Union Station right now too, meaning the shuttle actually drops you a block away).
When you get to the garage, the elevator is on the opposite side of the floor from the Hertz parking area, separated from the elevator side by a 5 foot drop, requiring you to loop around the garage to get to your vehicle (or scale the wall). There's no Hertz staff there, so hopefully you know where you are going, your car is there, etc.
So, in sum: If you love being misled by your car rental agency about where your car is, then taking a shuttle into the heart of downtown Toronto, then walking several blocks. hunting for a specific elevator, and finally trudging the length of a parking garage with your bags, Hertz is for you!
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