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| - Rant Alert!!
Ok I am a huge Starbucks fan and a loyal customer. I love my home store and this is not about them. I am not usually one to complain, however, now I have to. So listen up because today was just ridiculous...... again.
Every Saturday is the same nightmare at this Starbucks store. Not just once in a while, but every time I have been in there. My gym, LVAC, is located there and I go on Saturday mornings for Zumba and afterwards I get a Greek yogurt with honey and granola. This store just finished construction making it 2 or 3 times as big as it was. But I ask you WHY? Management is inept and unable to lead or schedule shifts and has never been able to staff this store correctly. There is always a long, looooooong wait. Not necessarily because of a long line either. There are never enough people working EVER at any time that I have been in there over the past 3 or more years. It pisses me off when I see one person behind the counter taking orders and then fulfilling the orders. That means, if the customer at the register orders five sandwiches, heated, with five drinks and a pound of coffee ground finely please, you're screwed for a good 10 minutes. That's absurd! That's money lost! Bar-backs people! There should be two people behind the counter at all times that do nothing but fulfill orders. PERIOD. This location needs to send in secret shoppers to see just how much money this store is losing because of poor staffing and management. Hand over fist I tell you! There is no sense of urgency to sell and this team does not work together. People going on breaks when there are 10 people in line is bad management, bad scheduling and bad for business.
Someone needs to get upper management involved toute suite. Or ask me, a dedicated customer, how to streamline your operation to work for ME. You heard me.........
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