Went in today for an Oil Change, I had an appointment originally scheduled for 8:30am but due to some last minute unexpected work issues I couldn't make it. I called them back around 11:30 and asked to make another appointment. Rick (the gentleman I worked with today) said I can bring it in and they would still be able to get it done today. I dropped it off and they had it finished and hour later. I truly appreciated their ability to be flexible and were still able to get me in and out relatively quickly.
I have seen other posts regarding customer service. Yes, someone who has nice smile and a warm personality are pleasant to work with but I am don't to mechanics to make friends. I want someone who knows what they are doing and someone who I know will get the job done. I will definitely be back and I highly recommenced you check them out. Sometimes the "yes man" with the huge smile are the ones who take advantage and try to up-sell you on things you don't need. Id rather have someone who is rough around the edges but at least gives me a straight and to the point answer.
In regards to Ronnie Auto, Rick was both upfront and helpful when discussing my vehicle needs and will happily return for my next service.