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| - Wish I could say I had a good experience here, this past weekend, but alas I cannot. This was the 4th bike I had purchased here in the last 2 and a half years, the other three times it was a decent experience (2 for my kids, mine last year at this time and now one to replace my girlfriend's bike that had been stolen from our garage). This time, we came in on a Thursday evening looking for a particular brand and model. No problem, they had it, just not in the size we needed. The guy that was there was very helpful (but, unfortunately leaving for vacation in 30 minutes) and said he would leave a note to have the size we were looking for built out the next morning so we could come by and try it out later that day. By mid-day, we had heard nothing, so I called to find out when it would be ready. Got a long winded story about how the he was all by himself and hadn't gotten to it yet, but he would build it out as his next task. I said OK and that we would be by in a few hours to give it a ride, which he indicated would be fine. 2 hours later, he still had not started it and tried to claim he knew nothing about it (now in person, rather than on the phone) until it was pointed out that the staff the previous day had left a note that was clearly visible at the counter. After acknowledging that, it was indicated that it probably wouldn't be ready until Saturday. Came by at around 4:30pm on Saturday to finally give the desired bike a test ride. That part went well, and we proceeded to complete the transaction, purchasing one additional item since he offered us 10% off any accessories. I pointed out that they still needed to add the reflectors and the water bottle holder (which was clearly visible on the size small bike of the same model). He said that the water bottle holder didn't come with the bike, only the piece that held it to the handlebars. Once again, I referred to the size small bike (we were buying a size medium) that was 5 feet away and pointed out that we were of the opinion that it should be included. He was having none of it and this after he'd given us the runaround on the build-out. To top it off, they overcharged me for the under-seat bag and when I went back in to get that corrected, it was a huge deal and wasn't even done right (2 bucks, even after the 10% discount should have been $1.80 + tax back to me, somehow their cashiering system made that $1.85). Guess I'll have to start looking around for a new bike shop.
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