Went here so many times that I may have overdone it. A lot of the other reviews said that the consistency of the snow cream was off and stringy. I've been here many times and the only stringy thing was the condensed milk that I like to get as my sauce. Perhaps people are mistaking that for the consistency of the snow since it blends into the top a little bit.
REGARDLESS, Kuma is awesome. There are many options and flavours change seasonally. I especially love the green tea snow. My usual order consists of the Bruce Tea menu option, except I replace red bead with more condensed milk!
The only complaint I have is that it's a bit pricey if you are flying solo. Typically my boyfriend and I split a medium size(ninja), so this cuts down the price individually by quite a lot.