We order from here and pick up from here every so often and we really enjoyed the food But today our experience with employees at the restaurant left a bad taste in our mouths.
First, the person who delivered our food sighed at us when we payed him just because we didn't answer right away, But whatever. We got it cus we understand. No one wants to wait outside at 2am.
But then we opened our food and we had only gotten one box of white rice filled up half way when each entree comes with one full box (we had 2. We order from here often and we always get two)
So we called just to see if maybe it was a mistake or if we could go pick it up or something but the people on the phone where really rude??? I asked if
Maybe it was a mistake or something or if maybe it didn't actually always come with rice, but they told me all entrees do
Come with rice and I was even like "oh maybe it was a mistake it's okay" And they just started repeating to me my order and eventually just said "well we can't give you back your rice.........(I said oh.. I just wanted to ask about it) "ok.. yeah ... bye bye *click*" It was very rude and passive aggressive and I honestly would've understood or whatever if they hadn't been so rude
White rice isn't a big deal I can make white rice at home I just don't think I deserved to be spoken to like that and I'd like them to know they where being terrible
They obviously don't care about their costumer service
And maybe they won't care they lost us because we're just two people but I just want them to know that never in my life had i been treated so terribly from any restaurant employees before and they should really work on that to prevent future loss of costumers