This company is absolute garbage. My water heater went out so I called George Brazil. After 6pm the service is classified as an emergency, no problem. I agreed to pay 125 non refundable fee. I called at 7pm and wad told that they would come at anytime between 7pm - 6 am. Your math is right I waited 11 hours, they never showed. I called at 630 am, and asked what the deal was, I was told that I need to wait till Monday. If your ok with waiting and happy to deal with mentally unable people us George Brazil. I called Parker and Sons and they repaired my issue 2 hours after calling them. Moral of this, this company sucks Do Not Use them!