Reposted: I usually go to the rainbow store but this one is closer to my parents house when I need to help them. There use to be an amazing store manager there named Chris. He was always nice honest and helpful. My parents could always trust that he wouldn't rip them off and get the job done and do it politely however that is not the same with their new manager Mike. We came in one day and asked where Chris was and he snarled rolled his eyes and said "he's not here I'm the manager now" We asked then what store was he at now and he said in rude tone "your here now what could I do for you" refusing to answer my question I asked again and he again scuffed and said "look he's gone now what do you need already" annoyed at how he was reacting to us simply asking a question I still remained polite but he then became rude and short the rest of the time of us telling him what was happening with my mothers car. It became extremely apparent that he was not caring what we were saying and that the whole situation became uncomfortable to the point of us leaving and taking our car to good year where we felt comfortable that the store manager actually cared and would not rip us off which was the vibe we were starting to get from "mike". The new guy there is ridiculous and it's safe to say that big o has lost our whole family's business.