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| - Saw an ad on Craigslist for a 11" MacBook Air from mid-2011 asking for $825. I called them and explained that Apple is selling a refurbished 11" MacBook Air from mid-2013 (the newest model as of this writing) for $849; I asked if they would do anything about the price and he said they only negotiate if you go to the store and that I wouldn't save more than $20-30 and that I should go elsewhere.
Paying the extra $40-50 to Apple is definitely worth it to get a laptop that is two years newer and comes with a warranty from Apple which lets me take the laptop to any Apple Store. I can't believe The Apple Xchange is charging so much for a two to three-year old laptop! And on top of that, I can't believe that in the face of being shown a much better deal, they won't negotiate a better price for their offerings.
UPDATE - In response to Alan C.'s response to my review:
It seems like Apple Xchange has good support after you've purchased something from them; they certainly have more than a few reviews stating that here. But Apple Xchange's support after purchasing a product was never a point of issue for me. However, the majority of Alan C.'s response was related to customer service AFTER purchasing from them. So let's address his points.
- He mentioned that they offer a warranty for a full year. So does Apple on their refurbished products. Apple has over 400 stores in 16 countries that I can go to; they have six in the Phoenix area alone. As far as I know, Apple Xchange has one store.
- He mentioned that you have to make an appointment with Apple. While some might view that as an inconvenience, I see it differently. For example, right now at 10pm, I can check Apple's website and see that they have 19 appointment slots open for tomorrow afternoon and evening at the store 10 minutes away from me. I don't have to wait to make a call during business hours or risk driving 30 minutes to a store and waiting.
But let's say Apple Xchange's warranty and customer service is equal to, or better than, Apple's warranty and customer service. Once again, that was never a point of contention for me. We still come back to the price. And is it worth buying a two to three-year old laptop to save $40-50? Unequivocally, the answer has to be no.
If Apple Xchange feels that it is fair to price a two to three-year old laptop for only $40-50 less than the newest model in the same or better condition from the manufacturer itself, I am a little stunned. If it was the same model, sure, some discount is better than none. But a two to three-year old laptop for only $40-50 less than the current model?! Come on, one can't say that's a fair price with a straight face.
I understand they need to make money. But if a well-informed customer is coming to you with something that shows your product is clearly overpriced, then at least attempt to make a fair deal.
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