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| - Came for Easter brunch. Had a party of 13, was never told ahead of time we wouldn't be sitting together, so when we arrived and found our table split up we were very disappointed. If we were told ahead of time we wouldn't have made the reservation and made other plans. When we asked if there was another arrangement we could make, we were just told NO, repeatedly, shown other parties that were also separated, and we were told they have over 200 reservations today. This is terrible customer service and we will not return...If I was a manager I would have comped some drinks or gave a discount on the total as a good will gesture, but that was not offered. We were looking forward to seeing everyone and share the holiday, which we couldn't unless we awkwardly switched tables and tried to mingle. Moving on, the prime rib was extremely tough, flavorless and dry as well as the ham, and for 40 bucks each, I expected a properly prepared meal. The mimosa was one of the smallest I've ever seen. While the atmosphere is nice, the service and food were not worth. Customer service makes or breaks a business and it broke this one for me.
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