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  • I really want to like this place, but every time I go (and I've tried various locations), it really lets me down. The service is amazing, but I feel like the food is always such a letdown. At this location in particular, I felt super bad because our waiter was double sat with tables of 6+ - not a good situation for even the most experienced server. He was trying so hard, but kept making mistakes (wrong orders were put in 2x) - but he kept profusely apologizing for it, and the manager came over as well. They made it right in the end, and they took the items off of our bill. So no fault there. But the food - I am not sure if they changed suppliers in the past year or what, but the food has been so bland. I've been to the one by Independence, the one in Rocky River and the one in CFalls in the past year, and it's all the same. I used to love the Burntwood. But I feel like the food quality has gone downhill. It is just bland - and it's more than one item as well. I got the chicken and avocado flatbread this past weekend (more like a pizza, btw) and there was just no flavor. I try to keep an open mind and say that it just might be the order that I put in or it's an off-night for the restaurant - 4th time this year might the charm, right?
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