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  • Avoid the service department here at all costs, unless you like to be spoken to in a condescending manner and overcharged. Long story short, I bought my JSW TDI new here. Shortly thereafter, I ran out of gas and had to have the car towed to the dealership. They basically made fun of me and charged me a couple hundred dollars to get on the road again. I ran out of gas almost immediately after the fuel light turned on. After the generally demeaning tone from the service department during this experience, I began taking my VW to VW North Scottsdale. Some time later, I ran out of gas again, had it towed to VW North Scottsdale where they got me on the road again at no charge. I continued to have issues with fueling, mainly that I could never get the tank completely full and when the reserve fuel light came on I had to beat a path to the gas station. It turns out that the fuel tank on my car was defective and as the gas was used, the plastic tank was collapsing in on itself. VW North Scottsdale, who always listened to my concerns and never talked to me like I was a retarded moron, warrantied the tank (even though I was past 36,000 miles because I had been complaining about this problem since the car was almost new) and put in a new fuel tank at no charge. I contacted Camelback VW and Volkswagen North America about the exceptionally poor service at Camelback VW, and was basically told to go fly a kite. Unbelievable. I guess Camelback VW figured they had already lost my business so why do the right thing. What a bunch of, well, use your favorite word. If you need your VW serviced, and you live in Maricopa County, and you prefer exceptionally GOOD service, head to VW North Scottsdale. I still drive down their from Prescott. AVOID Camelback VW entirely, unless you like dealing with nasty people and spending money when you don't have to.
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