I believe I am being generous with this review. I know that one doesn't go to the Red Room to experience fine dining and the best customer service in town--However, I had an interesting experience this week. We had ordered a pitcher of beer and as I was drinking the first pint, the pint glass bottom just fell off of the glass. The whole pint of beer soaked my shirt and pants, and it was something I've never experienced before. We let one waitress know--she was clearly inexperienced and was extremely flustered...we could tell she was nervous as she brought us a handful of napkins, but rushed off nervously and in her nervousness took the napkins with her. Understandable. Then another server--a thin hipsterish guy came by, to which we explained what happened. He was not understanding- just saying pretty much that these things happen---we asked to be comped at least, because through no fault of our own, a pint of beer was spilled. To which he said "we can't do that"....long story short I had to fight to get comped for something so ridiculous. I even told him "my shirt is ruined" to which he replied with a huge trace of attitude, "Your shirt is NOT ruined"...how would he know? My shirt could have been a silk shirt or something...
Anyways I got that pint after arguing with him--He apologized later which made things better. Another server came by to offer us free appetizers...that was much better too. So they redeemed themselves that way. I just didn't enjoy feeling like I was the one that felt like I was in the wrong.