Don't get your brakes done at a shop that says lifetime warranty. BrakeMasters. They put on cheap pads that wear out fast and that way get you to come back, where you have to pay for labor to get the "free" pads on. But wait...they then upsell you to buy better pads. (why didn't you tell me you were putting on crappy brake pads the first time?). I just had new pads and the rotors turned 9 1/2 months ago and was never happy with the brake job. Yesterday was the second time bringing the car back to say I wasn't happy with their brakes (first time a couple months after brake job)to find out they were already shot. Which by the way Bob never put the work or visit in the computer...maybe that's why "Bob doesn't work here anymore" So less than a year later they want another $100. NO. Sticking with friends and craigslist for car work, and buying my own parts so I know what I'm getting.
And might I add..shame on me for going back to the shop (because of a coupon)after having a bad 1st experience that sent me complaining to the district manager. The first time I went in for a air conditioning diagnostic. After being quoted $1500 because "everything needed replaced" I declined. After leaving, all the sudden my car was overheating. Took it back to find out why, what happened,They said my radiator fan broke. I said it must have happened there because car didn't have issue before. They want an outrageous amount for part and repair so I say never mind. They throw the dirty fan assembly directly on my front fabric seat and send me off. I look at the fan and notice a pattern of marks on the blades like a screwdriver or wrench 'accidentally?' got stuck in the fan blade, therefore causing it to break. It was made of plastic and had spun the center base off. I called and told them of my findings. They didn't admit to it being their doing but I still insisted the car was not having overheating problems before. That's when I called corp. which put me in touch with district manager. In the end, I bought a new fan assembly online for 1/3 of what they wanted to charge me, and they installed it for free. That's when Bob worked there. These shop managers are just a bunch of sales people. They are going to make their sales however they can to get that bonus.